Frequently Asked Questions

We know you may have questions before placing your order, so we’ve gathered the most common ones here.

📦 Orders & Shipping

How long will it take for my order to arrive?
All our cases are made to order and shipped directly from our fulfilment partners.

  • Processing time: 2–5 business days

  • Shipping within the UK: 3–6 business days

  • International shipping: 5–15 business days (depending on your location)

How much does shipping cost?
Shipping is calculated at checkout based on your location and the size of your order.

Do you offer international shipping?
Yes, we ship worldwide 🌍 — except to South Korea, Hong Kong, Taiwan, Japan, or Singapore.

How can I track my order?
Once your order has been dispatched, you’ll receive a tracking link by email. You can use this link to check the status of your delivery anytime.

📱 Products

What are your phone cases made of?

  • Outer shell: Polycarbonate (PC)

  • Inner lining: Polyurethane (TPU)

  • Precisely aligned port openings

  • Compatible with wireless/induction charging

Will my phone case protect my phone?
Yes! Our dual-layer design (hard outer shell + flexible inner lining) provides solid protection against everyday bumps, drops, and scratches — while staying slim and stylish.

How do I clean my phone case?
Simply wipe with a damp cloth and mild soap. Avoid harsh chemicals, as they may damage the print.

Do you offer cases for different phone models?
Yes, we currently design for a wide range of iPhone and Samsung models. Check the product listing dropdown menu for compatibility with your phone.

🔄 Returns & Policies

What is your return policy?
We accept returns within 30 days of receiving your item, provided it is unused and in its original packaging. You can read the full policy here.

My case arrived damaged. What should I do?
We’re so sorry! Please contact us at contact@onyone.co.uk with your order details and a photo of the issue. We’ll make it right.

ℹ️ General Questions

How can I contact you?
You can reach us anytime at contact@onyone.co.uk

Where are you based?
We’re based in Coventry, UK, but our products are shipped worldwide through trusted fulfilment partners.

✨ Still have a question? Reach out to us directly—we’re always happy to help!